Our team is always here to assist.
Common purchase queries answered
Orders and Shipping
Every piece is unique because it is made to order by our artist! It typically takes 24-48 business hours to produce your artwork. We typically ship FedEx Standard or USPS Priority mail which can take anywhere from 1-5 business days depending on how far from Florida the destination is.
You may create an account during checkout or by visiting the My Account page linked to on the main menu or here: https://eddieforbesart.com/my-account
If you already made your purchase and need to change your shipping address after the fact you must contact us with your order number and order details to change the address before it leaves our fulfillment center.
When your order ships you will receive an email with a tracking number and link to track your package.
We do not store your credit card information. If you select any save my credit card for future purchases options the card information will be saved on Stripe servers and protected under their security infrastructure.
If you are in Florida we charge sales tax.
Our products are currently only available in the United States of America.
It depends on the items you have purchased. If you order multiple pieces it is quite possible they are too large to send in one package. In this scenario you will receive multiple tracking numbers and tracking links in your email.
If you need to swap an item
Returns and Exchanges
You may return or exchange your purchase within 30 days of purchase for a refund or credit toward a different piece.
If you receive the wrong item please notify us immediately so we can correct any issues related to your order. Please email us at firstname.lastname@example.org or give us a call at 1-877-336-0303.
All orders are checked by our team prior to being sent. If your order arrives damaged it most likely occurred during transit. If this occurs please send photos to email@example.com along with your order number so we can rectify the situation.
All returns should be sent to our fulfillment center to the following address: 3294 NE 11th Ave, Oakland Park, FL 33334. Please include your RMA number or original order number to expedite your return or exchange.
Please call us at 1-877-336-0303 or email us at firstname.lastname@example.org
Please contact us immediately with your order number and order details to change the address before it leaves our workshop.
If you made a mistake on your order please reach out to us immediately so we can make the proper adjustment prior to it leaving the workshop. Please call us at (954) 336-0303 or email us at email@example.com
Since we create our artwork by hand this would be unusual. If it ever does happen we would change our add to cart button to a backorder button for that product.