30-Day Money Back Guarantee
Eddie Forbes Art is proud to offer a return and exchange policy that ensures customer confidence.
Eddie Forbes Art Return and Exchange Policy
30-Day Money Back Guarantee
We want our customers to be 100% satisfied with their purchase from EddieForbesArt.com and authorized dealers. We are committed to great customer service and fairness concerning returns and exchanges.
Our 30-day money-back guarantee return policy allows for returns or exchanges within 30 days from the receipt of the purchased product. If more than 30 days have passed since the receipt of your purchased product, we will not offer you a refund under our 30-day money-back guarantee.
The date you received the product will be determined via your EddieForbesArt.com order number and tracking delivery information on record.
All returns or exchanges must be approved in advance before any returned products can be shipped to our workshop located at 3294 NE 11th Ave, Oakland Park, FL 33334.
3rd Party Purchases
If you purchase genuine Eddie Forbes Art products on any 3rd party website other than EddieForbesArt.com the return policy of that website will apply, not the one defined on this page.
If you purchase authentic Eddie Forbes Art products at an authorized dealer storefront, we ask that you return your product to the store you purchased it. If for any reason you have a receipt for the purchase and our 30-day money-back guarantee is not honored at the store, contact us at firstname.lastname@example.org and attach a scan or photo of your receipt, a photo of the merchandise you wish to return, and the name and address of the store that did not honor the 30-day money-back guarantee.
To be eligible for a return, we prefer your item be unused and in the same condition that you received it, however, our money-back guarantee will cover a used product as long as it has not been damaged or does not have signs of excessive wear and tear for a product less than 30 days old.
Please email us at email@example.com before shipping any product to us.
If the packaging has been opened: please include photos of the product and the packaging in its current condition and the reason why you wish to return the product.
If the packaging has not been opened: please include photos of the packaging in its current condition and the reason why you wish to return the product.
Customers may be responsible for arranging shipping and any shipping costs related to returning the merchandise based on the condition of the product and where the product was purchased. Whether or not we provide you with pre-paid shipping labels will be determined by us on a case by case basis.
To complete your return, we require a website order number or confirmation email or a receipt or some proof of purchase that we deem valid.
There are certain situations where only partial refunds may be granted:
* Any item not in its original condition, that is damaged not due to our error.
* Original packaging is missing or destroyed which resulted in damage during the return.
* Any item that is returned more than 30 days after purchase
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of either the approval, partial approval, or rejection and the reason. If you are approved, or partially approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within several days. If your original payment method is no longer valid a store credit or check could be sent in lieu at our discretion.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then, contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If you need to exchange your item, send us an email with photos of the product and the packaging in its current condition and the reason why you wish to exchange the product at email@example.com and upon approval of the exchange and provision of pre-paid shipping labels (if applicable) send your item to 3294 NE 11th Ave, Oakland Park, FL 33334.
Shipping within the United States
Once approved: To return your product, you should mail your product to 3294 NE 11th Ave, Oakland Park, FL 33334.
If you are shipping an item at your own cost and the value of that item is over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
No Access To Email
If you do not have access to email all of the above can be facilitated using regular mail but will take much longer to facilitate. We suggest your initial request to initiate a return be initiated by phone by calling 1-877-336-0303. If you do not make us aware of your intention to initiate a return under our 30-day money-back guarantee by phone or email within the 30 days of receipt of your purchase and we receive an initial letter in the mail post-marked after the 30 days we will not facilitate your return under the terms of the 30-day money-back guarantee.
Terms and Conditions of our return policy are subject to change at any time. Please refer to this page at the time of your return to make sure you are complying with the most current version of our policy.